No, the conversation is initialized when the message arrives on the customer's phone.
When, on the other hand, it is the customer who writes to the company, the conversation starts (and therefore the conversation activation cost will have to be supported) when the company responds to the customer's message.

No, the conversation is initialized when the message arrives on the customer's phone.
When, on the other hand, it is the customer who writes to the company, the conversation starts (and therefore the conversation activation cost will have to be supported) when the company responds to the customer's message.