Spoki + ActiveCampaign

By integrating Spoki with ActiveCampaign you will use WhatsApp in your Marketing Automation strategy, sending scheduled notifications to your customers.

You can send notifications to the contacts in your database to:

  • Remember appointments
  • Communicate payment deadlines
  • Send communications (promotional messages are allowed)
  • Integrate WhatsApp into the customer journey

Follow the steps below to create Automations:

Actions on the Spoki Platform

  • Log in to Spoki (you need to buy a PRO Plan)
  • Create your “template” message in the following path: Menu > Templates > New
  • Give a title to your message and write down the text.
  • Click on “Save” and wait the approval by WhatsApp (it can take up to 48 hours)

            After the approval of the message, you can create the new Automation:

  • Click on “Automations” on the Menu
  • Click on “Create” button which is located on the top side at right
  • Give a title to your Automation and click on “Save
  • Click on “Add Starting Trigger” button and select ActiveCampaign
  • Copy the link that you will insert in ActiveCampaign and click on “Close
  • Add an automatic message to the Automation using the button located at the bottom of the page
  • In the field “Type of message” select “Template” and choose after how many seconds you want to send the message
  • Select the standard message that you want to send and click on “Add
  • At the end, click on “Save

How to integrate Spoki with ActiveCampaign

1. Spoki CX App in Automations

You can add a Spoki task step anywhere in your AC automations – offering great flexibility and making sure you send the WhatsApp message at the perfect time.

Actions on ActiveCampaign:
    You will be able to connect Spoki with ActiveCampaign via Spoki CX App.

  • Add Spoki CX App to your AC
  • Click on “Create an automation” or select an existing one
  • Select a Trigger
  • Add a New Action: click the + button to add your first action
  • Select “App CX
  • Click on The Spoki action you prefer and insert the Automation ID or Template ID if needed
  • Insert the Secret to connect your Spoki Account to AC (You can find the secret in the AC Integration Detail)
  • Click on “Save” and the automation is completed

2. Spoki Webhook in Automations

You can add a Webhook step anywhere in your AC automations with a Spoki Automation url (it will be generated from Spoki as AC Trigger)  – offering great flexibility and making sure you send the WhatsApp message at the perfect time.

Actions on ActiveCampaign:
    You will be able to connect Spoki with ActiveCampaign via Webhook.

  • Click on “Create an automation” or select an existing one
  • Select a Trigger
  • Add a New Action: click the + button to add your first action
  • Select “Conditions and workflows
  • Click on WebHook and insert the link previously copied from Spoki generated at the starting step
  • Click on “Save” and the automation is completed

Integrate WhatsApp with your ActiveCampaign