A new level of communication with the integration of Webhooks with Spoki.
Optimise workflow and improve interaction with your customers.
1. Timely Communications
Webhooks transform communications on WhatsApp, allowing companies to respond immediately to events, ensuring timely and relevant responses.
2. Customised automation
Through webhooks, Spoki automates interactions, sending automatic notifications or messages based on specific events. This not only personalises the customer experience but also makes it scalable.
3. Integration with your Business Systems
The use of webhooks enables seamless integration between Spoki and various business systems, such as CRM and e-commerce platforms, synchronising data and interactions in real time for efficient management of each customer.
4. Improved Operational Efficiency
By automating responses and actions via webhooks, companies can reduce the time spent on manual communication management, allowing teams to focus on more strategic tasks.
5. Improving Customer Engagement and Loyalty
The real-time updates and customisation offered by webhooks significantly improve customer engagement, increasing customer satisfaction and loyalty.
6. Data Driven Decisions
Webhooks provide real-time data on customer interactions, giving companies valuable insights to optimise communication and service strategies.
7. Responsiveness and Real-Time Updates
Grazie alla capacità dei webhook di inviare informazioni istantanee, le aziende possono mantenere i clienti costantemente aggiornati, migliorando la qualità del servizio.
8. Workflow automation
Webhooks automate numerous internal processes, from inventory management to reporting new orders, reducing the need for manual intervention and improving efficiency.
9. Real-time information
With webhook integration, critical information is transferred instantly between systems, eliminating delays and ensuring that companies can act on up-to-date data.
10. Increased Efficiency
By reducing duplication of work and automating data transfer, webhooks improve operational efficiency, allowing teams to focus on higher value initiatives.
11. Configuration and Implementation
Webhooks require technical skills to set up, but once set up, they offer an efficient and automated method of keeping systems synchronised and up-to-date.
What can be done with Spoki’s WebHooks?
Spoki’s integration with WebHooks opens up new possibilities for automating and customising communications on WhatsApp, making business processes more efficient and significantly improving the customer experience.
Configuration | Integrate Spoki with an external system via a Webhook step in automation that calls an API provided by you.
You will only receive the webhook for contacts entering that specific automation.
Actions to be performed on the Spoki dashboard:
- Click on ‘Automations’ in the menu;
- Go to the top right on the ‘New’ button;
- Give your automation a name and click on ‘Save’;
- Press the ‘Add Start Step’ button and select one;
- Click at the bottom on ‘Add your Automation Step’;
- Under ‘Message Type’ select ‘Send Webhook’;
- Enter the ‘Delivery Url’ and click on ‘Add’;
- Click on ‘Save’.
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