WhatsApp, with about 2 billion active users in 180 countries and an increase of 1 million new users every day, is a premier communication channel for Companies. This wide global usage and an average of 3 hours per day spent on WhatsApp by each user provide an exceptional platform for marketing and customer service. In addition, with a nearly equal distribution between men (54 percent) and women (46 percent), WhatsApp provides unbiased access to diverse demographics, making it strategic as a communication channel.

Companies that implement Spoki's Chatbot on WhatsApp can leverage these statistics to maximize the effectiveness of their WhatsApp Marketing and Customer Care strategies. Spoki offers an integrated solution that transforms customer interactions by combining intelligent automation and personalization to meet the needs of your current and future customers. With Spoki live chat, immediate support and multi-operator management is available.

Spoki's WhatsApp Chatbot: Case Study in Marketing, Sales and Customer Care

More than 2,000 customers and +200 agencies have already adopted chatbots on WhatsApp, significantly improving customer engagement and ultimate sales performance. These AI chatbots offer personalized assistance and guide customers through interactive, comprehensive, and effective buying experiences.

Spoki's WhatsApp chatbot for Sales and Marketing

Spoki's Chatbot not only handles inbound interactions, but is also a powerful feature for outbound marketing campaigns, enabling automated and personalized messages to be sent at scale. This direct and personalized approach improves conversions and strengthens customer loyalty.

Best Practice with Spoki's Chatbot on WhatsApp.

To maximize the effectiveness of the chatbot, it is critical to inform customers of service availability on WhatsApp and integrate the chatbot with CRM systems for even more personalized service. The combination of text, video, gifs and images makes communication more dynamic and engaging, enhancing the overall customer interaction.

WhatsApp Conversational AI and Spoki

Spoki's intelligent chatbot integration with WhatsApp uses the advancement of machine learning and NLP to create smooth and natural interactions. Companies that adopt these technologies not only improve customer service but also all other performance metrics, such as sales (thus revenue), customer satisfaction rate, message Open Rate, and related engagement.

In conclusion, Spoki's chatbot integration with WhatsApp not only leverages the potential of one of the world's most popular messaging apps but also transforms the way your company communicates with customers.


Do you want to integrate WhatsApp Marketing into your business?

Start with a free account on Spoki and get started with your first campaigns thanks to $5 credit included.

Free Trial

Or contact us to build your winning strategy together. We are waiting for you!

Book the Call