Spoki prices
Pay only what you use !
Prepaid top-up plan. No monthly subscription.
Base
€0
One-time activation
Conversation Italy 1
Gratis
Messages exchanged
No hidden fees, strings or subscriptions
All the features of the platform
All available integrations
3 Agents 3
1000 contact 4
Stand-alone onboarding (assistance in activation 99€) 5
No support 6
No training
Pro
€249
One-time activation
Conversation Italy 1
Gratis
Messages exchanged
No hidden fees, strings or subscriptions
All the features of the platform
All available integrations
Activate today and recharge when you want 2
5 Agents 3
5000 contacts 4
Assisted Onboarding
Standard support 5 business days
No training
All prices are exclusive of VAT
Pro Max
€499
One-time activation
Conversation Italy 1
Gratis
Messages exchanged
No hidden fees, strings or subscriptions
All the features of the platform
All available integrations
Activate today and recharge when you want 2
Unlimited Agents 3
Unlimited contacts 4
Assisted Onboarding
Support plus 3 business days
Training webinar + 1to1
Dedicated support
€249
monthly
Priority 1 business day support and direct line to dedicated Success Manager 7
Rates per conversation
Find out the cost of conversations around the world!
- 1
- 2
- 3
- 4
- 5
FAQ's
To apply for activation of the platform you must have: VAT number, website, Facebook Business Manager.
Per WhatsApp rules, not all commercial activities can use the official API. In general, we can say that the following are excluded: illegal/illegal activities, selling alcohol, tobacco, medicines, sex toys and live animals. For more information, click here
In order to use Spoki, you need to request and approve a dedicated WhatsApp number, so you cannot make test sendings without having activated the platform and made a recharge.
You can use your WhatsApp Business number or provide us with a new phone number, even a landline. In all cases, the number you provide us with will be enabled to support WhatsApp's official API and you will not be able to use that number on traditional WhatsApp Apps.
NB: if you decide to use your WhatsApp number, you will no longer be able to use the WhatsApp Private and WhatsApp Business Apps to communicate with your customers. Therefore, all conversations opened on this number will follow the pricing provided during activation.
Yes, the recipient does not necessarily have to have your number saved in his address book: he will still receive your WhatsApp message.
Yes, Spoki is a cloud application, you can use it with all browsers and access it simultaneously from any PC or mobile device.
Yes, you can log in simultaneously from as many devices as you want. No access limit.
Yes, you can import your contacts into Spoki via csv and start automations for a list of contacts.
The limit varies according to the plan chosen.
You can use the payment method you prefer: credit card, prepaid card, PayPal, bank transfer.
Of course, with WhatsApp Business Api you can contact all your contacts and be sure that the message arrives even if the recipient does not have your number saved in the address book.
WhatsApp Business API is a channel that WhatsApp has chosen to offer for a fee, dedicated primarily to the corporate world, due to its power and performance. WhatsApp Business API overcomes the limitations of the WhatsApp Business App, allowing the channel to be used for business and marketing purposes.
To send messages to your customers, simply update your privacy policy by adding the use of the WhatsApp channel to the channels you already use today.
The conversation will be officially opened, and thus the conversation opening fee will be paid, when the message received from the customer is answered.
Spoki works, everywhere.
For Mac, Windows, iOS and Android
Notes
All prices are exclusive of VAT.
- The conversation is a 24-hour session starting from the first message exchanged with the client (
visit our manual to learn more
). The price of the conversation varies according to the country of the person you are writing to. The price shown is for recipients in Italy.
See all rates
. In the Pro and Pro Max plans, the conversation price varies according to the recharge made. The indicated conversation price is applied to the largest refill, so the prices of smaller refills are higher. - In the Basic plan, the first recharge to be paid in advance to continue with Spoki activation. Refills are valid for 12 months.
- Agents are the users who can access the same company account.
- Total contacts that you can upload and manage in the platform. Once the number of contacts in the plan has been exhausted, it will no longer be possible to add new contacts unless you move to the next plan. A contact is equivalent to a unique managed phone number.
- The onboarding phase is necessary in order to activate the WhatsApp Cloud API channel. It is a delicate process in which you send us data about your business that Meta verifies. This activation process is performed in multiple steps and can have a duration of 30 days . It will be simply follow the instructions we will send you from time to time all the
necessary instructions
. However, we are available to assist you at this stage with a small contribution. - Phone, email or WhatsApp support is available only for bugs or malfunctions. For everything else, you can take advantage of the user manual found at
support.spoki.co.uk
. - Up to a maximum of 3 hours per month of dedicated support
