- What are conversations?
A conversation is defined as a 24h session starting from when the message was received on the recipient's phone. Within this slot, all messages exchanged will be free.
- What kind of message can I send with Spoki?
WhatsApp approves, through Spoki, template messages, which are pre-set examples of messages you can send.
A few examples. "I confirm your reservation (...)", "Your package has been shipped", "Your reservation code is ...","We will deliver your pizza in 10 minutes", etc.
- What happens once I send one of the standard messages?
After receiving a response from the recipient, a 24-hour window opens with your client within which you can send free messages (i.e., without needing approval from WhatsApp)
- After 24h the chat is deleted?
Absolutely not. You will be able to review the chat in the chat section directly in the platform
- Are these standard automated messages?
You can create your own template messages to submit for WhatsApp approval. Once approved, you can send them to your customers.
- Is there a limit to the messages I can send?
Spoki has no limits!
- Can videos also be sent with Spoki?
Sure, videos, photos, any media files!
- Can you also send advertising information?
Of course!
- Do you only pay for outgoing conversations?
No, the conversation is initialized when the message arrives on the customer's phone.
When, on the other hand, it is the customer who writes to the company, the conversation starts (and therefore the conversation activation cost will have to be supported) when the company responds to the customer's message.
Find answers to all your questions on Spoki