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Faq’s

Find the answers to all your questions about Spoki

Template Messages

  • What are conversations?

    A conversation is defined as a 24-hour session from when the message was received on the recipient’s telephone. Within this slot, all messages exchanged will be free of charge.

  • What kind of message can I send with Spoki?

    WhatsApp approves, via Spoki, template messages, i.e. pre-set examples of messages that you can send.

    Some examples. “I am confirming your booking (…)“, “Your parcel has been sent“, “Your booking code is …”,“We will deliver your pizza in 10 minutes“, etc.

  • What happens once I send one of the standard messages?

    After receiving a reply from the recipient, a 24-hour window opens with your client within which you can send free messages (i.e. without needing approval from WhatsApp).

  • After 24 hours, the chat is deleted?

    Absolutely not. You can review the chat in the chat section directly in the platform.

  • Are these standard automatic messages?

    You can create your own template messages to submit for WhatsApp approval. Once approved, you can send them to your customers.

  • Is there a limit to the number of messages I can send?

    Spoki has no limits!

  • Can videos also be sent with Spoki?

    Sure, videos, photos, any media file!

  • Can you also send advertising information?

    Of course!

  • Do you only pay for outgoing conversations?

    No, the conversation is initialised when the message arrives on the customer’s phone.
    When, on the other hand, it is the customer who writes to the company, the conversation starts (and therefore the conversation activation cost must be borne) when the company replies to the customer’s message.

Terms of Use

  • Are there any sending limits?

    Yes. At the beginning of the use of Spoki and thus of WhatsApp Bees, there are structural limits. You will be able to contact a maximum of 1,000 users per day. Once that limit is exceeded, the next step will be 10,000 and then unlimited.

  • How do you cross the line?

    You will automatically be promoted to a higher level based on the volume and quality of the messages you send.

  • Where can I see the limit?

    You can view your status in the Status section of WhatsApp in the dashboard.
    WhatsApp Status provides information about the daily sending limits imposed by WhatsApp for each account, based on their past sending volumes and the quality of messages sent.
    Specifically, this section shows: the number of users contacted in the last 24 hours and the number of users contacted in the last 7 days.

  • If I have a list of contacts (about 5,000), can I send them a message?

    Yes if your WhatsApp status is above 1000, otherwise only the first 1000 contacts will receive the message.

How it works

  • Is Spoki a chatbot?

    Spoki is your chat assistant that automatically answers questions that you set via chat buttons, i.e. predefined messages received.

  • How do I integrate it with my eCommerce?

    If your eCommerce was created with WooCommerce, Shopify, Qaplà, Semplisio or Prestashop, the integration will be direct. Otherwise, you can connect it via the Spoki API.

  • If I create an automation on a contact list and add a new contact, will it receive all messages from the first one onwards or only those from the moment it is added?

    The contact will receive the last message sent to him/her. He will not have access to the history.

  • Can I stop the automation at any time?

    Yes!

  • How many automations can I create?

    As many as you need.

My contacts

  • Is there a limit to the contacts I can enter?

    No, with Spoki you can enter unlimited contacts.

  • What if I have 3.000 names to whom I want to send my message?

    You can send your message via one of the templates pre-approved by WhatsApp and present on your Spoki account. The important thing is to check that your WhatsApp status gives you the possibility to contact more than 1,000 contacts.

  • Is it necessary for the recipient to have my contact in their address book?

    No. The recipient will still receive the message even if he does not have the number saved in his address book.

  • If I have a database of hundreds of contacts, can I send a single message to all of them at the same time?

    Yes, you can send them the standard message authorised by WhatsApp.

  • Can you import the CSV file or do you have to load all the numbers into the phone?

    A CSV with hundreds or thousands of contacts can be loaded in one go.

WhatsApp Business

  • Is it essential to have a WhatsApp Business account to use Spoki?

    The WhatsApp API product only works through the use of software (such as Spoki) and not through traditional WhatsApp apps. Therefore, the phone number you choose to activate on Spoki cannot be used on traditional WhatsApp apps but only on the Spoki platform.

  • I have a WhatsApp Business account linked to my fixed number, will I need to make a mobile number?

    It will be necessary to provide a number, fixed or mobile, not linked to another Whatsapp account to activate Spoki.

  • Can I use my number for WhatsApp Business and Spoki?

    If you decide to use your WhatsApp number on Spoki, you cannot use the same number on traditional WhatsApp apps.

  • Can I go back to using WhatsApp Business on the same number I used for Spoki?

    Yes. You can return to using WhatsApp Business on the number provided to activate Spoki.

Spoki Activation

  • I am a private person, can I buy Spoki?

    It is necessary to have a VAT number as this is required by the Facebook Business Manager.

  • Is it necessary to have a company or a business?

    Yes, it is necessary because it is requested by the Facebook Business Manager.

  • If I own a single company with several offices in Italy, how many Spoki accounts do I need?

    It is advisable for each office to have its own Spoki account. Alternatively, it is possible to initially have one account for all profiles.

  • Can it be managed completely from a PC?

    Yes, Spoki is 100% PC responsive

  • Does the software have to be on a PC and does it have to be switched on all the time?

    No, it is not necessary for the PC on which Spoki is installed to be switched on all the time. Spoki performs even when the PC is switched off.

Integrations

  • Does Spoki include integration with Telegram?

    Currently Spoki only integrates WhatsApp being the strongest and best performing platform, but the development team is already working to integrate other platforms such as Telegram.

  • Does Spoki include integration with tools such as ActiveCampaign?

    Yes, webhooks that send pre-approved templates from WhatsApp can be provided within AC funnels. Integration can be done either through webhooks or through the APP CX section.

  • I currently use Mailchimp. Is it possible to replace it with WhatsApp?

    Spoki and MailChimp are two different tools, in that MailChimp sends emails, while Spoki integrates WhatsApp into your marketing strategy.

  • With which E-Commerce platforms can I integrate Spoki?

    You can integrate Spoki with WooCommerce, Magento, Shopify, Prestashop and other platforms.

  • What can I supplement Spoki with?

    Spoki can be integrated with:
    Active Campaign, Zapier, Qapla’, WooCommerce, Shopify, HubSpot, Sendinblue, Klaviyo, IEM, Connectif, Zoho Marketing Automation, WPNotif, BrainLead and more.