WhatsApp for your Business
Customers’ favourite channel
Spoki is the first Italian platform
to integrate Whatsapp’s official APIs
Spoki automates your Communication:
- Marketing
- Sale
- Assistance
+98%
Open rate
+60%
Interaction rate
+30%
Sales
Some of our 1500 customers
Spoki live chat: immediate support, multi-operator management, satisfied customers.
Sara – Sales Manager
Online
Giulio – Customer Service
Online
Miriam – Marketing Manager
Online
Simple and scalable integrations with Spoki.
Over 4000 Tools.
Spoki manages the Support phase thanks to chatbots and multi-operator live chat
WhatsApp vs Email & SMS
 |  |  Sms |
|
|---|---|---|---|
| Open rate | 98% | 10% | 65% |
| Interaction rate | 20% | 1,5% | 10% |
| Reaction time | Minutes | Days | Hours |
| Type of communication |  |  |  |
| Multimedia |  |  |  |
With Spoki personalize the customer experience at every stage of the Customer Journey
Advocacy
Hey Marco, it’s time for some feedback! 🥳 How are you finding your experience with us? And there’s also some exciting news: if you bring a friend to Spoki, you’ll receive a commission for two years. 🫂 Type “Friend” now and find out more.
Retention
Marco, today marks two years together! 🎉 We want to celebrate by giving you a complimentary gift. Type “Gift” and claim your 🎁
Awareness
👋🏼 Hi Marco, I’m your guide and your virtual friend. Ready to discover our products together? Well, let’s get started! 🤩
Consideration
😉 Hey Marco, do you have any questions about our products? Ask me everything and I will resolve any doubts. Just type “Details”
Purchase
😍 Marco, there is an offer for you! Buy today and immediately get a 10% discount on all our products. Enter “Buy” now
Platform as simple, fast and intuitive as communication with your customers.
Customised notifications, advanced segmentation, detailed insights: with Spoki your marketing will have a new level of efficiency.
WhatsApp and Artificial Intelligence together to improve your business performance.
An advanced synergy that enhances every customer.
Detect the future of your earnings
Chat, Grow, Convert Fast. Enter your details and discover how to maximise your success with WhatsApp.
Use the slider to select the number of your contacts
Starter
Discover the power of WhatsApp. Send messages without limitations and pay only for what you use.
Total revenue
1.500,00€ROAS
10,71xMonthly Budget 140,00€
Cost per conversation 0,14€
With the Starter plan, you start with no activation costs and provide access for 3 collaborators from your team.
Plus
Start sending messages without constraints, pay only for what you consume, and discover the power of WhatsApp.
Total revenue
1.500,00€ROAS
10,71xMonthly Budget 140,00€
Cost per conversation 0,14€
Switch to Plus, and we will assist you in creating your first campaign together.
Professional
Start sending messages without constraints, pay only for what you consume, and discover the power of WhatsApp.
Total revenue
1.500,00€ROAS
10,71xMonthly Budget 140,00€
Cost per conversation 0,14€
Professional is an additional upgrade with ticketing capabilities and coordinated management of chat operators.
Case studies
Blog
With Spoki you grow your business in every industry
Automotive
Education
E commerce
Beauty
Fashion
Retail
Hospital
Food
Our partners
Faq’s
Template Messages
- What are conversations?
A conversation is defined as a 24-hour session from when the message was received on the recipient’s telephone. Within this slot, all messages exchanged will be free of charge.
- What kind of message can I send with Spoki?
WhatsApp approves, via Spoki, template messages, i.e. pre-set examples of messages that you can send.
Some examples. “I am confirming your booking (…)“, “Your parcel has been sent“, “Your booking code is …”,“We will deliver your pizza in 10 minutes“, etc.
- What happens once I send one of the standard messages?
After receiving a reply from the recipient, a 24-hour window opens with your client within which you can send free messages (i.e. without needing approval from WhatsApp).
- After 24 hours, the chat is deleted?
Absolutely not. You can review the chat in the chat section directly in the platform.
- Are these standard automatic messages?
You can create your own template messages to submit for WhatsApp approval. Once approved, you can send them to your customers.
- Is there a limit to the number of messages I can send?
Spoki has no limits!
- Can videos also be sent with Spoki?
Sure, videos, photos, any media file!
- Can you also send advertising information?
Of course!
- Do you only pay for outgoing conversations?
No, the conversation is initialised when the message arrives on the customer’s phone.
When, on the other hand, it is the customer who writes to the company, the conversation starts (and therefore the conversation activation cost must be borne) when the company replies to the customer’s message.