- What are conversations?
A conversation is defined as a 24-hour session from when the message was received on the recipient’s telephone. Within this slot, all messages exchanged will be free of charge.
- What kind of message can I send with Spoki?
WhatsApp approves, via Spoki, template messages, i.e. pre-set examples of messages that you can send.
Some examples. “I am confirming your booking (…)“, “Your parcel has been sent“, “Your booking code is …”,“We will deliver your pizza in 10 minutes“, etc.
- What happens once I send one of the standard messages?
After receiving a reply from the recipient, a 24-hour window opens with your client within which you can send free messages (i.e. without needing approval from WhatsApp).
- After 24 hours, the chat is deleted?
Absolutely not. You can review the chat in the chat section directly in the platform.
- Are these standard automatic messages?
You can create your own template messages to submit for WhatsApp approval. Once approved, you can send them to your customers.
- Is there a limit to the number of messages I can send?
Spoki has no limits!
- Can videos also be sent with Spoki?
Sure, videos, photos, any media file!
- Can you also send advertising information?
Of course!
- Do you only pay for outgoing conversations?
No, the conversation is initialised when the message arrives on the customer’s phone.
When, on the other hand, it is the customer who writes to the company, the conversation starts (and therefore the conversation activation cost must be borne) when the company replies to the customer’s message.
Find the answers to all your questions about Spoki